The great thing about technology is that there is an easier way to talk on the phone! Its' called video-calling, and it allows us to be able to not only listen to the conversation, but to see the conversation in front of us on our smartphones, tablets, or even computers.Ī recent study in The Hearing Review showed that speech understanding on the phone improved by 23% in participants with severe-to-profound hearing loss when using audio+visual information by using a video-calling app (FaceTime) versus an audio-only phone conversation, even with wireless streaming to their hearing aids. That is why sometimes we need more help than what the audio enhancements of amplified telephones, hearing aid phone programs, and wireless streaming can give us. This is the reason why even people with normal hearing can have difficulty understanding on the phone, especially in background noise. We rely more on visual information to understand speech than we realize. You lose all those visual cues that you get in face-to-face conversation: mouth movements, body language, facial expressions, and hand gestures. One of the biggest reasons why it is so hard to hear on the telephone is because you can't see the person. Especially for someone with a hearing loss. Staying connected with friends and loved ones is important, but the phone is no easy solution. We all want to be able to enjoy our phone conversations with our family, but this type of conversation breakdown is very common. Look familiar? This may be similar to what you experience on the phone.
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